by socialmediapark on March 5, 2010

Small businesses have begun seeing how Pages, performance advertising and other components of Facebook can build their businesses. The results appear promising so far, prompting Fan Appz to launch a new service this week for these companies.
About 1.5 million of Facebook’s 3 million fan Pages belong to local (typically small) businesses, according to Facebook’s statistics. Industry sources have also told us that small and local business advertising makes up a good portion of those using Facebook’s performance advertising system.
Fan Appz is one of a number of companies that provide services for Page owners. The company’s do-it-yourself application allows users to create activities for their fans that revolve around a specific brand. Since the company’s launch last fall, it has provided both a free version and an agency/enterprise version for larger companies, such as the NBA and NASCAR, and this week it added a third service to this list for smaller businesses, Fan Appz Professional.
The free version of Fan Appz is an application allowing Facebook users to create Page-specific top 5s, polls and quizzes, although Siegal points out that these feature ads. Fan Appz has also provided an agency/enterprise version to larger clients, such as the NBA, that includes additional features like a virtual gift store, fan merchandise store or the ability to run a sweepstakes with the app.
Siegal tells us that Fan Appz’s newest service, Fan Appz Professional, is intended to meet the needs of small and medium businesses incorporating elements of the free and agency/enterprise versions to help these [...]
by socialmediapark on March 5, 2010

Facebook Pages actually can boost sales, a recent study Rice University in Houston, Texas, recently concluded. Fans of these Pages are, overall, more loyal to a business, spend more and are likelier to spread the word. The study on the Houston café chain Dessert Gallery was done by their consultant Emily Durham, founder of Houston-based consultancy Restaurant Connections, and Utpal Dholakia, an associate professor at Rice who studies online marketing.
“In a nut shell: Facebook fans visit more, they spend more during their visit, they have a higher attachment to that brand,” Dholakia tells us.
Dessert Gallery is a Houston-based café chain with two locations, that’s been around since 1995; the company’s Facebook Page went up in June of last year and currently counts 654 fans. Dholakia points out that, while there has been a lot of anecdotal evidence as to Facebook’s effects on revenue streams, this study had an element of control, as it looked at Dessert Gallery’s customer feedback before — and then after — the Facebook Page was used as part of the café’s marketing.
Dholakia and Durham surveyed Dessert Gallery’s customers via its email list of about 13,000 in June 2009 before the Facebook Page was up and running, and then surveyed the same list in October, after it had grown to about 14,000. The survey in October was also advertised on Facebook. The initial evaluation queried basic store evaluations and shopping behaviors and received 689 responses; three months later, the second evaluation asked similar questions, but also about [...]